Refund & Cancellation Policy — Big File Sharing

Last updated: October 12, 2026

We do not offer voluntary refunds. Completed subscriptions and approved manual payments are non-refundable for change of mind, unused time or choosing the wrong plan, except where mandatory law requires a remedy or a genuine billing error must be corrected. Read this policy and checkout before paying.

1. Completed purchases

A card purchase is confirmed through its provider. A manual bank-payment request stays pending until its receipt and amount are verified. A receipt alone does not upgrade your plan. Approved payments activate the applicable entitlement and make an invoice available in Account & Billing.

No voluntary refund is promised for partial use, unused storage, expired links, deleted files, missed renewals or failing to cancel before a charge. This commercial policy does not limit non-excludable consumer rights.

2. Recurring card subscriptions

Enabled Stripe or Safepay checkout creates a monthly recurring subscription unless checkout clearly says otherwise. Charges can recur until canceled. Verified Safepay subscriptions have a Cancel auto-renewal control in Account & Billing. Cancellation requires provider confirmation and preserves existing verified paid-through access until its displayed period ends. For Stripe, use an available provider subscription-management option or contact info@bigfilesharing.com or our contact form to request cancellation and confirmation before renewal.

No self-service Stripe cancellation button is promised in the current workspace. Logging out, deleting files, not using the service or requesting account deletion does not automatically cancel provider billing. Ask support to confirm the effective date and remaining access. A sandbox simulation is not a purchase and does not create a paid entitlement or invoice.

3. Manual payment review

Provide the correct plan, amount, reference and readable receipt. Do not pay twice because the first request is pending. Approval is not guaranteed instantly. A rejected application creates neither a paid entitlement nor an invoice.

If money was sent but a request was rejected, duplicated, mismatched or cannot be matched, contact support with transfer details. Rejection is not evidence that an unmatched payment can be retained without investigation. Genuine payment errors are reconciled and required legal remedies honored.

4. Incorrect or unauthorized charges

Contact info@bigfilesharing.com or our contact form with account email, invoice or transaction reference, date, amount and a description. Do not send full card numbers, security codes or banking passwords. We may request proportionate evidence and investigate with the provider.

Confirmed duplicate, incorrect or unauthorized charges are billing issues, not dismissed simply because we have a no-voluntary-refunds policy. Contacting support does not guarantee a discretionary refund. Any required reversal or remedy follows the provider's processing arrangements and applicable law; processing time can vary.

5. Plan changes and files

Changes affect future entitlements as shown in the workspace or confirmed by support. They do not automatically create credit or prorated voluntary refunds. Independently back up important files before an allowance or access period ends.

6. Mandatory rights and disputes

Nothing excludes applicable statutory withdrawal, cancellation, legal guarantees, remedies for defective service or rights that cannot be waived. Those rights take precedence over this commercial policy. Immediate access does not automatically remove every withdrawal right.

Raise concerns through info@bigfilesharing.com or our contact form. Lawful payment-provider disputes or relevant consumer-authority routes remain available. Keep accurate transaction evidence. See Terms of Service for billing and service conditions.