Payments are non-refundable
Big File Sharing does not offer refunds for plan subscriptions or manually approved payments. Please review the plan, storage allowance, retention period, and payment amount before completing checkout.
Why refunds are not offered
Paid plan access and account storage are provisioned as soon as a card payment is confirmed or a manual payment is approved. Because the service includes reserved storage and subscription access, completed payments are final.
Payment errors
If you believe you were charged incorrectly, contact support with your account email, invoice number, payment date, and a short explanation. We may investigate duplicate charges or technical billing errors, but contacting support does not guarantee a refund.
Manual bank payments
Bank-transfer requests remain pending until an administrator verifies the receipt. No plan upgrade or invoice is issued before approval. If a pending request is rejected, contact support for clarification before submitting a new payment.
Plan changes
You can use your plan until the current billing period ends. Upgrades, cancellations, and future billing changes do not create a refund for a previous completed payment.
See the Terms of Service and Privacy Policy for the full service rules.